Return & Refund Policy At ElectroMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Return Eligibility Products are eligible for return if: The return request is made within 7 days of delivery. The item is unused, undamaged, and in its original packaging. All accessories, manuals, warranty cards, and invoices are included. The product has not been physically damaged by the customer. Non-Returnable Items The following products are not eligible for return: Products damaged due to misuse. Items without original packaging. Software or digital products. Gift cards or promotional items. Products marked as Non-Returnable. Damaged or Incorrect Products If you receive: A damaged product A defective item The wrong product Please contact our support team within 48 hours of delivery with photos or videos of the issue. Refund Process Once your returned item is received and inspected: Approved refunds will be processed within 5–7 business days. Refunds will be credited to the original payment method. Processing time may vary depending on your bank or payment provider. Order Cancellation Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. If eligible, the refund will be processed after cancellation confirmation. Exchange Policy Products may be exchanged only if: They are defective. They arrived damaged. The wrong product was delivered. Exchange requests must be submitted within 7 days of delivery. Shipping Charges If the return is due to our error (wrong or defective product), return shipping charges will be borne by us. For other eligible returns, shipping charges may be deducted from the refund amount. Contact Support For return or refund assistance, please contact us: Email: support@yourstore.com Phone: +91 98765 43210 Business Hours: Monday – Saturday: 9:00 AM – 7:00 PM These policies can be customized further based on your store's actual return window (7/10/15/30 days), warranty rules, COD policy, and shipping terms.